Responsibilities: Complicit in HQ policy and standard to office and shop environment Facilitate Shop opening project in HK & China regarding IT equipment Monitor, supervise and follow-up IT supplier service level Office Helpdesk & Shop Helpdesk, provide 1st line technical support to users in different regions on system, software, hardware and networking issues Asset management, Inventory control of computer hardware and software Facilitate IT infrastructure administration and configuration with help from HQ Perform server administration, configuration, monitoring as well as system backup and checking Handle ad-hoc projects as assigned Job Requirements: Diploma or Degree holder in Computer Studies or equivalent with Retail experience At least 2 years relevant experience with Retail related experience is an advantage Proactive, excellent communication, interpersonal and user handling skills Proficient in LAN/WAN, Windows Server Administration, Active Directory, Networking and Security Issues, Backup/Restore infrastructure, VMware, Retail Pro Experience in managing IT Help Desk with HK, Mainland China offices Experience in managing IT Supplier is preferred Good command in Cantonese, English and Mandarin
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