Customer Service Executive (eMPF Service Centre)
Tsuen Wan - New Territories
HKT
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full time
Published on www.allthetopbananas.com 06 Mar 2025
Customer Service Executive (eMPF Service Centre)
Be among the first 25 applicants Your role: Provide counter service to walk-in and pre-booked customers at service centre Solve MPF related enquiries and complaints effectively Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public. Perform services according to company rules and relevant regulatory requirements To succeed in this role: Form 5 or above with customer service / service counter experience At least 1 year of client service experience Fresh graduates with good communication skills are also welcome Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites) Good communication and presentation skills and frontline experience Patient and enjoy team play Familiar with checking customer profile with back-office system Fluent in English or Mandarin is a plus We Offer: 14 days AL 17 days Public Holidays Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave MPF / ORSO contribution Discretionary Bonus Scholarship for further studies Life insurance and medical benefits Family health benefits Free access to the company's amenities Seniority level:
Entry level Employment type:
Full-time Job function:
Customer Service and Other Industries:
Telephone Call Centers
#J-18808-Ljbffr
Be among the first 25 applicants Your role: Provide counter service to walk-in and pre-booked customers at service centre Solve MPF related enquiries and complaints effectively Educate and promote digitalization (electronic way of MPF account management) with tablet and kiosk to the public. Perform services according to company rules and relevant regulatory requirements To succeed in this role: Form 5 or above with customer service / service counter experience At least 1 year of client service experience Fresh graduates with good communication skills are also welcome Familiar with mobile applications and webpage usage (i.e. online application forms and searching information on government websites) Good communication and presentation skills and frontline experience Patient and enjoy team play Familiar with checking customer profile with back-office system Fluent in English or Mandarin is a plus We Offer: 14 days AL 17 days Public Holidays Extra leaves, including Marriage Leave, Court Leave, Examination Leave, Volunteer Leave and Compassionate Leave MPF / ORSO contribution Discretionary Bonus Scholarship for further studies Life insurance and medical benefits Family health benefits Free access to the company's amenities Seniority level:
Entry level Employment type:
Full-time Job function:
Customer Service and Other Industries:
Telephone Call Centers
#J-18808-Ljbffr
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