Senior / Business Hub Officer, Distribution, General Insurance (Sales Operation/ Policy Servicing)
Job Summary The Business Hub within the Distribution Team of General Insurance aims to deliver excellent services in sales operations, encompassing tasks such as preparing business quotations, managing policy services and operations, including the issuance of certificate and policy documents, and providing distribution services across various business channels. These channels include local brokers and agencies, individual agents, financial institutions, digital partnerships, and affinities. As
Business Hub Officer , the candidate is expected not only to enhance and maintain assigned business portfolios by fostering strong, interconnected relationships with business partners and account managers but also to provide excellent pre- and post-sales services, along with operational support. Job Accountabilities Manage key stakeholders' expectations by collaborating with the account manager to establish enduring and robust long-term relationships with business partners. Provide business quotations/proposals in accordance with prevailing market trends and the company's profitability. Provide exceptional pre- and post-sales services to business partners, including prompt resolution to interpret policy terms and conditions, handling general inquiries and complaints, and proactive support for sales and operational activities by offering dedicated services to policyholders including but not limited to certificate and policy related document processing. Collaborate with the underwriting department on renewal terms and quotations, providing expertise and business solutions to business partners regarding local market dynamics and general insurance risk assessment. Stay updated on market changes related to compliance policies and understand the company's risk to ensure that distribution operations align with regulatory requirements. Collaborate with and actively support the operations team to enhance sales operations and maximize operational efficiency. Undertake miscellaneous tasks within the team as necessary to support the smooth functioning of operations. Job Qualifications: Diploma in Insurance Studies or a degree holder, preferably with at least 3 - 5 years of working experience in the insurance industry. Familiarity with a wide range of General Insurance products, preferably in personal lines insurance products. Possession of an Insurance Professional Qualification is an added advantage. Good customer handling, communication, and interpersonal skills. Self-motivated, independent, polite, and capable of working under pressure with a high standard of accuracy. Proficiency in Microsoft Office software (e.g., Excel, Word, PowerPoint). Good communication skills, with proficiency in spoken and written English.
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