Customer Care Executive – Luxury Brand (Ref. No.: 26544)
Our client, a well known Luxury Brand, is looking for a high-caliber person to fill the position. Job Duties Respond to customer inquiries, concerns, and complaints promptly and professionally via phone, email, chat, or other communication channels. Provide accurate and detailed information about products, services, and company policies to customers. Assist customers with placing orders, processing returns, and resolving billing or shipping issues. Identify and escalate complex or unresolved customer issues to the appropriate department or supervisor for further resolution. Maintain a thorough understanding of product features, benefits, and updates to effectively address customer inquiries. Follow up with customers to ensure their concerns have been resolved to their satisfaction. Build and maintain strong customer relationships by providing personalized and attentive service. Collaborate with cross-functional teams to improve customer satisfaction and identify opportunities for process enhancements. Keep accurate records of customer interactions and transactions in the CRM system. Strive to meet or exceed established customer service metrics, including response time, resolution time, and customer satisfaction ratings. Job Requirements 2 years’ experience in customer / after sale service function. Excellent verbal and written communication skills. Ability to empathize with customers and de-escalate tense situations. Strong problem solving and conflict resolution skills. Ability to multitask and prioritize tasks effectively. Positive attitude and a passion for delivering customer service.
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