Front Desk Agent Date: 3 Apr 2025 Job Overview Responsibilities Welcome guests upon their arrival and assign rooms Perform all check-in and check-out tasks in a professional manner Confirm group reservations and arrange personalized services for FITs, VIPs, event attendees, wedding guests, etc. Upsell additional facilities and services as appropriate Register guests and collect necessary information such as contact details and exact dates of their stay Inform customers about payment methods, and verify their credit card data Provide information about our hotel, available rooms, rates and amenities Liaise with Housekeeping to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs Maintain updated records of bookings and payments Operate key card system in an efficient and professional manner Manage online and phone reservations Respond to clients’ complaints in a timely and professional manner Be well-groomed up to the standard and requirement from the Management Take messages for in-house guests Arrange wake up calls Prepare and generate Front Desk reports Perform any other duties as assigned by superiors and/or the Management Requirements F.5 certificate or above; Vocational Training Centre with Front Office operation studies or equivalent, preferably with work experience; Common sense; smart and courteous; Good command in written and spoken English and Chinese (Cantonese and Mandarin); Knowledge in other Chinese dialects and foreign languages is welcomed; General personal computer knowledge and operation; Willing to work hard and learn; Positive and mature; Patient, honest and disciplined; #J-18808-Ljbffr