Customer Care Executive Asendia empowers businesses to grow across borders with a range of international e-commerce and mail delivery services. Launched in 2012 by La Poste and Swiss Post, Asendia has the combined expertise of over 1500 employees across 4 continents. With operations across the world, we bring together a wealth of international and local expertise, and a network that delivers to over 200 countries and territories. Asendia’s heritage as a mail business is unrivalled, but today we are also at the forefront in providing e-commerce parcel solutions for e-tailers selling internationally. WE ARE LOOKING FOR: Customer Care Executive Your Responsibilities: Take care of assigned key accounts and keep an eye on customers’ demand for services. Handle customer enquiries, requirements, feedback, and complaints to deliver excellent customer service and provide timely and accurate solutions via digital channels: email, and other communication channels. Act as the interface for customers and internal working partners in handling customer requirements. Prepare statistical reports and performance summaries. Coordinate site visits for corporate clients. Perform other ad hoc duties and projects when assigned. Build good client relationships through proactive follow-up actions and support with own and colleague’s clients. On-job training will be provided. Your Requirements: Diploma holder or university graduate in any discipline.1 year or above related working experience, e-commerce logistics preferred. Excellent interpersonal, communication, and listening skills (English/Cantonese/Mandarin). Independent and detail-oriented with a positive attitude. Good command of both spoken and written English, Mandarin, and Cantonese. Strong problem-solving abilities and a customer-centric approach. Ability to work in a fast-paced environment and handle multiple tasks efficiently. Proficiency in MS Office and customer service software. Immediate availability is highly preferable. Our Facts: Our mission is to excel in every interaction with our customers. Our values are trust, friendliness, ease of use, and our commitment to sustainability. If this sounds like the kind of place you would like to work and the sort of role you are looking for, then get in touch; we are waiting to hear from you. Please send your application in English to: elva.lee@asendia.com All personal data collected will be used for recruitment-related purposes and treated in strictest confidentiality. Only shortlisted candidates will be informed. Seniority level Entry level Employment type Full-time Job function Customer Service, Project Management, and Supply Chain Industries Transportation, Logistics, Supply Chain and Storage, and Postal Services #J-18808-Ljbffr