Leading IT consultancy in cloud computing solutions Job Description
Provide tier-1 support to end users Maintain and develop good support/helpdesk practices for customers Maintain the customer support database Act as the key subject owner for different customers, assisting them with open issues or requests Coordinate projects for various customers Continuously develop the support and managed service team Serve as an interface among Presales, Postsales, and End-Users Maintain an in-depth knowledge of current market trends, new technologies, and consumer demands Perform ad hoc duties as assigned Job Requirements
University Graduate / Higher Diploma holder in Computer Science, Information Technology, or related discipline 5 years or more of working experience in System Integration or relevant experience in providing helpdesk and tier-1 support services Strong technical background with an innovative and curious mindset Experience in support team establishment and the Support Development life cycle and processes is essential Willingness to learn new technologies and strong problem-solving skills Good interpersonal and communication skills; fluency in Chinese is required, proficiency in English is an advantage Additional Preferred Qualifications
Good understanding of support workflows for various vendors Technical knowledge of Virtualization, Server, SAN Storage, and Backup Solutions Storage knowledge of any one of Dell/EMC, NetApp, HPE, IBM, etc. Server knowledge of any one of HPE, Dell/EMC, Lenovo, etc. Virtualization knowledge of any of Hyper-V, VMware, Citrix Backup knowledge of EMC, Veeam, Commvault, Veritas
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