• Oversee application and integrations support for employee systems. • Manage external service providers to deliver quality system support and to implement enhancements and deploy patch releases to improve system performance. • Participate in different employee systems projects, ensuring that business needs are well understood and supporting project delivery. • Oversee application and integrations support for employee systems, including HRIS, Payroll, Employee Web Portal, Collaboration tool, and Business Process Management system. • Understand and analyze user requirements, confirm scope, and document business requirements. Work closely with external service providers to implement system enhancements and upgrades to improve effectiveness and usage. • Collaborate with integration teams to manage employee data interfaces between core HRIS and other corporate systems. • Act as tier-2 application support subject matter expert to manage incidents and service requests raised by end-users, and facilitate business change requests for configuration changes. • Work with Regional HR to participate in regional employee system projects as assigned, playing a part in the project management life cycle from requirement discovery to testing and support transition from project to operation. • Support project activities by facilitating application testing and liaising with internal users and external service providers to ensure deliverables meet requirements. • Prepare and maintain documentation such as functional/technical specifications, user manuals, and operation guides. • Work with different stakeholders, including IT Operations, IT Infrastructure, IT Applications, and HR project teams from Global and Regional, to enable seamless roll-out and integration. • Maintain good communication between vendors, business users, and other teams. Job Requirements • University degree in Information Technology, Business, HR, or related disciplines. • PMP or PRINCE2 certification is desirable. • 3-5 years’ experience as a Business Analyst or System Analyst for employee systems. • Experience in HRIS, Payroll, Workflow Management, and Web Content Management support. • Experience in systems implementation, enhancement, and configurations. • Experience working at a regional level (with multiple APAC countries). • Experience in retail, hospitality, or luxury retail is desired. • Knowledge of WORKDAY or any other HCM systems and Payroll is preferable. • Vendor management experience is desired. • Experience in Collaboration/Enterprise Social Software is a plus. • Knowledge of HK Employment Ordinance and other HR-related regulations is an advantage. • Knowledge of Adobe CQ, PHP, Oracle, SQL, and HTML is preferable.
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