Join our team as an Assistant Manager, Service Management and play a vital role in ensuring the stability and efficiency of our IT services. This position focuses on change management, incident analysis, problem records tracking and contributing to a proactive service environment. What You Will Do Assess the impact of change requests and schedule weekly CAB meetings Coordinate post-implementation reviews for incidents resulting from changes Prepare and deliver management reports, analyzing incident ticket trends to inform service improvements Fulfill ad-hoc duties as assigned by management What We Expect From You Diploma or above in Computer Science or other IT related disciplines Minimum 3-5 years of IT Operations and IT Service Management experience, particularly in Service Desk, Problem Management and Change Management Ideally with at least 1-2 years of people management experience Good problem solving and excel skills such as doing data analysis and pivot table Possess ITIL 3 or 4, and/or other ITSM certifications would have an advantage Knowledgeable in IT Infrastructure and familiar with ServiceNow is advantageous Fluent in Cantonese and English is a must; Fair in Mandarin is a plus Seniority level
Associate Employment type
Full-time Job function
Information Technology, Other, and Administrative Industries
Hospitality, Gambling Facilities and Casinos, and Retail
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