Client Description Job Description Configuration and maintenance of Avaya VoIP and Call Center infrastructure and related services such as Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions. Evaluates and identifies opportunities for VoIP and Call Center performance and functionality improvements. Work with technical team to ensure that hardware and software infrastructure are maintained with latest firmware and software requirements. Create and maintain documentation as well as procedures. Job Requirements Bachelor degree with 5-8 years relevant experience on supporting enterprises VoIP. Experience in design, configuration and expansion of Avaya VoIP and Call Center solutions including Avaya IQ/CMS, Avaya Media Gateway, Modular Messaging, IVR solutions, CTI and Verint logger solutions. Efficient in maintaining Avaya PBX products such as media servers, voicemail systems, gateways and its related circuit packs such as CLAN, MEDPRO, Xfire, VAL and DS1. Maintaining contact center call flow using vectoring, VDN, announcements and switch programming. Troubleshooting skills in VoIP and Call center environment is desired. Respond to all audit results with an action plan; implement recommended improvements to processes. Working technical knowledge of current network hardware, protocols, and Internet standards, including OSPF, BGP, DNS, DHCP, NTP. Competence with testing tools and procedures for voice and data circuits. Good communication and presentation skills in English & Cantonese.
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