Client Solutions Manager, Retail, FinServ & Healthcare, Hong Kong and Taiwan The Client Solutions Manager of Meta’s Greater China team is an individual with proven experience in scoping, developing and implementing strategies and plans that increase business impact via solution-driven and business consultancy. We are proud of our progress in building and managing key relationships, serving as a platform and product expert, and leading media planning and measurement for our diversified advertiser portfolio ranging from Fortune 500 corporations to start-ups. This role is embedded in the sales team to build executional and functional partnerships, use data and analytics to devise comprehensive solutions for our clients, and drive revenue by negotiating and optimizing opportunities that deliver on our client’s business objectives. This position will be based in our Hong Kong office, servicing our diversified advertisers across the Hong Kong and Taiwan market. Business travel is required based on business needs. Responsibilities
Marketing & Advertising Strategy and Solution Consultancy:
In partnership with Client Partner and Industry Manager, analyze client situations and devise integrated marketing and advertising strategies that optimally incorporate Meta solutions to maximize client value. Use data, insights, and market intelligence to identify opportunities and guide strategy and implementation of Meta solutions. Serve as an external product consultant educating clients and agencies on product solutions and driving product adoption. Drive product innovation internally with cross-functional partners based on market trends and emerging needs of clients.
Media & Measurement Planning, Execution and Optimization:
Provide consultation on media planning and creative recommendation structure, manage the implementation of campaigns to deliver against client business objectives. Outline and oversee measurement schemes, tracking, and results delivery to study the effectiveness of Meta solutions. Oversee budget spend, manage analytics and dashboards, and provide optimization and real-time recommendations. Collaborate with Client Partner & Industry Manager to exceed sales and yield goals for the assigned book of business. Deliver and meet expectations on internal operational tasks with project management skills. Manage complex external and internal work streams, and optimize clients’ advertising operation modes to meet business objectives. Oversee internal account operations, including troubleshooting and fixing issues, monitoring and alerting ads policy violations, and setting up account and financial details.
Build and manage relationships with both Chief-level executives and front-line stakeholders in clients and agencies (media, creative, Meta Business Partners, etc.). Collaborate closely with a diverse group of internal cross-functional teams. Minimum Qualifications
5+ years experience working directly with marketing (in-house or agency), media and/or consulting firms and demonstrated leadership skills required. Effective and creative problem-solving and decision-making skills. Experience working effectively with cross-functional teams and all levels of management (internally and externally). Capacity to manage multiple projects while maintaining strict attention to details. Capacity to effectively present to build ongoing relationships with external clients. Advanced Excel skills and experience with data analysis. Fluent in English, Cantonese, and Mandarin. Preferred Qualifications
Understanding of branding & direct response management marketing framework, advertising on both traditional and digital media, advertiser and agencies objectives, KPI, and operation model/process is a plus. Understanding of the Retail, Financial Services & Healthcare industry, landscape, and business trends will be a plus. Extensive experience as a Meta Platform user and familiarity with Meta’s ad solutions preferred. Demonstrated hands-on experience with Meta’s ad solutions, including operation, optimization, and execution. Success in this position requires significant relationship management skills, consultative sales experience, analytical skills, a passion for client service, a “challenger” attitude, and the expertise to thrive in a dynamic, team-focused environment delivering against tight deadlines. About Meta
Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram, and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. Meta is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. Meta is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, fill out the
Accommodations request form . Apply for this job and take the first step toward a rewarding career at Meta.
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