Published on www.allthetopbananas.com 07 Mar 2025
Title: Store Manager / Assistant Store Manager
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose:
We champion a world of inspiration and inclusion where everyone can celebrate their beauty The opportunity: We are seeking a dynamic and passionate Store Manager to join our Hong Kong Retail team. Reporting to the Retail Manager and as our Store Manager, you’re a key team member who inspires and leads your team to create excellent customer experience and drive remarkable results. You will also play a key role in developing high-performing teams by providing strategic support and guidance, making life a little more beautiful for both our customers and employees. Every day will bring new and exciting challenges so get ready to think creatively, work strategically, and continuously explore to lead your store to success. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer. You will shine here if you enjoy… Driving sales and optimizing store profitability Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability Manage the store P&L with the Retail Manager to ensure sales operations expenses are maintained at the optimal level Regularly and effectively communicate store sales plan objectives to store team with enthusiasm and strategies Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives Analyze monthly store performance and business trend to cover every aspect of the business including competitor performance and propose business strategies to optimize sales Be operationally hands-on as part of the team working on the sales floor to achieve sales and KPIs Customer Service Build and nurture strong relationships with new and loyal customers to achieve CRM KPI Coordinate with CRM & Loyalty team to ensure the smooth implementation of Sephora’s CRM and loyalty activities Manage and resolve any customer’s feedback and complaints according to our Store Operations Manual and practices in collaboration with other functional teams Ensure every team member is coached and motivated to achieve the best customer service standards at all times. People Management Align with GM/Retail Manager on individual and store objectives / KPIs, and share the big picture with store team to engage them in achieving the goals as one team Be the ambassador of Sephora DNA to cultivate an environment that inspires and gels the team together Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources Work with training department on store team’s training plans and objectives to upgrade overall store capability to drive business and support individual career development Collaborate with HR team to attract and recruit talents into Sephora Provide constant appreciative and constructive coaching feedback to the team Identify under performance issues and address early with HR Department to rectify behaviors deviate from our performance standard and company policies. Conduct annual, half yearly and quarterly individual performance review with the Store team Store Operations & Stock Management Manage stock levels, processes and On-shelf Availability through frequent communication with supply chain team to meet Sephora standards and guidelines Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements Train the team (incl. new joiners) and make sure Store Operations Manual is well-educated and followed through in the store, including cash handling, security, house-keeping procedures, incident reporting, etc. Set good examples and be the role model to keep Store Operations Manual alive Ensure compliance with LVMH/Sephora audit processes and requirements and make continuous improvement on store standards We would love to hear from you if… You’re passionate about excellent client service, with 5 – 7 years’ experience in store operations, of which 3 years in running a sizable team in a high pace environment You are entrepreneurial and have proven track record in driving sales and profitability despite business challenges You inspire trust, integrity, strong influencing and relationship-building skills to manage the various stakeholders You are a dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships You’re a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed You have the passion for attracting, identifying, and inspiring talented employees You have good emotional intelligence, communication skills, and the ability to influence team members You are a good role model and flexible to work on weekends according to rosters same as everybody else in the store While at Sephora, you’ll enjoy... The people.
You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with. The learning.
We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture.
As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty. You can
unleash your creativity,
because we’ve got disruptive spirit. You can
learn and evolve,
because we empower you to be your best. You can
be yourself,
because you are what sets us apart.
This,
is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
#J-18808-Ljbffr
At Sephora we inspire our customers, empower our teams, and help them become the best versions of themselves. We create an environment where people are valued, and differences are celebrated. Every day, our teams across the world bring to life our purpose:
We champion a world of inspiration and inclusion where everyone can celebrate their beauty The opportunity: We are seeking a dynamic and passionate Store Manager to join our Hong Kong Retail team. Reporting to the Retail Manager and as our Store Manager, you’re a key team member who inspires and leads your team to create excellent customer experience and drive remarkable results. You will also play a key role in developing high-performing teams by providing strategic support and guidance, making life a little more beautiful for both our customers and employees. Every day will bring new and exciting challenges so get ready to think creatively, work strategically, and continuously explore to lead your store to success. This is your opportunity to bring your passion, share your knowledge, and make your mark at a leading global beauty retailer. You will shine here if you enjoy… Driving sales and optimizing store profitability Drive sales performance to consistently achieve overall sales budget objectives while ensuring operational integrity and monitoring monthly profitability Manage the store P&L with the Retail Manager to ensure sales operations expenses are maintained at the optimal level Regularly and effectively communicate store sales plan objectives to store team with enthusiasm and strategies Ensure the team is updated with key business initiatives such as marketing, public relations, CRM, merchandise, key product launches, brand promotions and incentives Analyze monthly store performance and business trend to cover every aspect of the business including competitor performance and propose business strategies to optimize sales Be operationally hands-on as part of the team working on the sales floor to achieve sales and KPIs Customer Service Build and nurture strong relationships with new and loyal customers to achieve CRM KPI Coordinate with CRM & Loyalty team to ensure the smooth implementation of Sephora’s CRM and loyalty activities Manage and resolve any customer’s feedback and complaints according to our Store Operations Manual and practices in collaboration with other functional teams Ensure every team member is coached and motivated to achieve the best customer service standards at all times. People Management Align with GM/Retail Manager on individual and store objectives / KPIs, and share the big picture with store team to engage them in achieving the goals as one team Be the ambassador of Sephora DNA to cultivate an environment that inspires and gels the team together Plan a well-organized store roster according to daily traffic and sales trend, optimizing the team resources Work with training department on store team’s training plans and objectives to upgrade overall store capability to drive business and support individual career development Collaborate with HR team to attract and recruit talents into Sephora Provide constant appreciative and constructive coaching feedback to the team Identify under performance issues and address early with HR Department to rectify behaviors deviate from our performance standard and company policies. Conduct annual, half yearly and quarterly individual performance review with the Store team Store Operations & Stock Management Manage stock levels, processes and On-shelf Availability through frequent communication with supply chain team to meet Sephora standards and guidelines Ensure that the merchandising guidelines and planograms are followed according to the Merchandising Book and requirements Train the team (incl. new joiners) and make sure Store Operations Manual is well-educated and followed through in the store, including cash handling, security, house-keeping procedures, incident reporting, etc. Set good examples and be the role model to keep Store Operations Manual alive Ensure compliance with LVMH/Sephora audit processes and requirements and make continuous improvement on store standards We would love to hear from you if… You’re passionate about excellent client service, with 5 – 7 years’ experience in store operations, of which 3 years in running a sizable team in a high pace environment You are entrepreneurial and have proven track record in driving sales and profitability despite business challenges You inspire trust, integrity, strong influencing and relationship-building skills to manage the various stakeholders You are a dynamic team player with ability to positively motivate staff and network locally and regionally to build relationships You’re a hands-on leader who loves being on the sales floor to motivate, coach, and help our team members succeed You have the passion for attracting, identifying, and inspiring talented employees You have good emotional intelligence, communication skills, and the ability to influence team members You are a good role model and flexible to work on weekends according to rosters same as everybody else in the store While at Sephora, you’ll enjoy... The people.
You will be surrounded by some of the most talented leaders and teams – people you can be proud to work with. The learning.
We invest in training and developing our teams, and you will continue evolving and building your skills through personalized career plans. The culture.
As a leading beauty retailer within the LVMH family, our reach is broad, and our impact is global. It is in our DNA to innovate and, at Sephora, all 40,000 passionate team members across 35 markets and 3,000 stores, are united by a common goal - to reimagine the future of beauty. You can
unleash your creativity,
because we’ve got disruptive spirit. You can
learn and evolve,
because we empower you to be your best. You can
be yourself,
because you are what sets us apart.
This,
is the future of beauty. Reimagine your future, at Sephora. Sephora is proud to be an equal opportunity workplace for all. We do not discriminate in recruitment, hiring, training, advancement, or other employment practices. We celebrate diversity and are committed to creating and fostering an inclusive environment for all employees.
#J-18808-Ljbffr
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