Responsibilities: Develop, implement, maintain, and enhance test plans, test scripts, and test methodologies that ensure exhaustive testing of all assigned software systems per specifications; and that all testing work is undertaken in accordance with the policies and procedures as described by the Bupa Test Framework and chosen development lifecycle (i.e. SDLC, agile etc.). Gather and analyze data in support of business cases, projects, and process/system requirements. The QA Analyst will apply proven analytical and problem-solving skills to help validate business requirements and processes through careful testing in order to maximize the benefit of business investments in change initiatives. Create and execute test plans, test scenarios, test cases, and test scripts that will determine optimal application performance according to specifications, fulfill business requirements, and identify existing or potential issues. Test any new software to ensure integration into company systems meets functional requirements, system compliance, and technical specifications; and is fit for user acceptance test (UAT). Collaborate with software/systems personnel in application testing, such as system, unit, regression, load, and UAT methods. Coordinate and facilitate user acceptance tests, and provide support to key users (e.g., logging defects; following up the progress of defect fixing with software/systems personnel) during UAT. Analyze formal test results in order to discover and report any defects, bugs, errors, configuration issues, and interoperability flaws. Cultivate and disseminate knowledge of quality assurance/testing best practices. Communicate test progress, test results, and other relevant information to project stakeholders and management. Provide briefings of system changes/system-related training to users. Raise ideas for possible improvements within the test team and to help carry these ideas forward. Proactively participate in all team, project, or review meetings giving feedback to ensure continual improvement and undertaking initiatives as directed. Provide input to business requirements, functional specifications, user stories, and release notes. Make recommendations for improvement of applications to software/systems personnel. Job Requirements: College diploma or university degree in software engineering, information technology, or computer science. Possess or working towards CSTE/CSQA/ISTQB certificate, Prince2 or PMP registration. Minimum 2 years of experience working in a similar role. Broad exposure to a wide range of technologies (e.g., Microsoft CRM, Oracle, SQL, Unix, Linux, Client Server, Web-based and Mobile Apps, etc.) and demonstrated experience in seeking out new and emerging technologies. Experience in testing small or large scale application systems across different platforms. Knowledge of system testing best practices and methodologies. Experience using testing tools for test automation and management (e.g., Quality Centre, Microsoft Test Manager, Load Runner, etc.). Exposure in AGILE testing preferred. Insurance or healthcare industry experience preferred. Proven data analysis, data verification, and problem-solving abilities. Good written and oral communication skills and excellent listening skills. Fluent English, good report writing, and presentation skills. Cantonese speaking is a must. Excellent PC skills. Knowledge of project management lifecycle & methodologies (e.g., Prince2, PMP, SDLC, Agile, etc.) and substantial exposure to project-based work structures (Desirable). Understanding of IT architecture, integration and design, and IT operations (Desirable). A team player who can also work independently with minimal supervision. Attention to detail. Adaptable to a dynamic and fast-paced work environment. Ability to communicate ideas in both technical and user-friendly language. Able to identify and resolve issues in a timely manner and use judgment to escalate issues to the next level when required.
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