1 week ago Be among the first 25 applicants Talent Acquisition Lead @ OSL | Listed | Regulated | Crypto Trading Platform
Handles customer enquiries from various communication channels to ensure OSL B2C Support meets customer needs Maintain a high level of professionalism and empathy in all customer interactions. Document and track customer interactions in CRM systems to ensure accurate records. Collaborate with other departments to resolve complex issues and enhance customer experience. Continuously innovate customer support processes to boost efficiency and enhance customer experience. Meet or exceed individual and team performance metrics, including response time and customer satisfaction scores. Requirements
At least 3 years experience in a Customer Success / Customer Support, or similar role, with a strong preference a Retail Financial Services / Cryptocurrency / Virtual Bank / Technology environment. Strong experience in handling high volumes of customer enquiries Excellent communication skills, including proficiency in English, Mandarin and/or Cantonese. Strong experience with customer feedback tools and metrics-driven performance analysis Proficiency in using CRM systems and support center platforms for email and chat. A proactive, innovative, and customer-centric approach to problem-solving. Ability to work collaboratively and consultatively across multiple internal departments as a customer advocate. Leadership skills will be a plus Seniority level
Not Applicable Employment type
Full-time Job function
Customer Service
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