Job Duties
Handle and prioritize user requests for hardware, software, and networking issues.
Diagnose and resolve routine problems; escalate complex issues.
Use Service Now for logging and tracking calls.
Analyze incident reports and recommend improvements.
Coordinate with vendors for defective products.
Test software/hardware for usability.
Maintain knowledge base records.
Perform preventative maintenance and equipment repair.
Train users on software/hardware.
Install and image personal computers and peripherals.
Manage IT assets and spare equipment.
Troubleshoot handheld scanners, peripherals, and printers.
Stay updated with industry developments.
Experience:
Microsoft Windows OS (10+), Office 365, One Drive, Teams.
Windows troubleshooting, networking fundamentals, security (MFA, GPO, antivirus).
Remote support tools (Admin share, RDP, remote registry).
Desired: Windows scripting, VOIP experience.
Additional Requirements:
Strong interpersonal skills.
Support production systems outside business hours.
Other duties as assigned.
Education:
BS in Computer Science or equivalent experience.
If this job isn't quite right for you, but you know someone who would be great at this role, why not take advantage of our referral scheme? We offer HKD1000 in Apple gift cards for every referred candidate who we place in a role.
Terms & Conditions Apply.