Published on www.allthetopbananas.com 09 Mar 2025
Career Opportunities: Guest Relations Host - Family Experience (171453)
Requisition ID
171453
- Posted -
Hong Kong SAR
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Island Shangri-La, Hong Kong
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Rooms
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Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs. As an employer with industry-leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group. We are looking for a Guest Relations Host – Family Experience based at Island Shangri-La, Hong Kong! As a Guest Relations Host – Family Experience, we rely on you to: Ensure a smooth and efficient daily operation Provide personalized and prompt service to VIP guests from arrival to departure Conduct room check-in and guest rooming for designated guests e.g. family suite arrivals/limousine arrivals and SAR arrivals Keep updating the VIP list and guest preferences in GuestPedia to exceed guest expectations Liaise with relevant departments regarding guests' logistical requirements and amenities Provide F&B services to guests in the Lounge promptly and efficiently Perform any other duties as assigned by the Supervisors We are looking for someone who has: Diploma or above in Hospitality Management or other related disciplines Minimum 1 year of experience in luxury brand hotel operation; experience in Kids Club / Theme Park / Childcare Management environment is an advantage Knowledge in OPERA system Outgoing, customer-oriented and self-motivated individual Strong communication skills and interpersonal skills Excellent command of spoken English, Cantonese, and Putonghua All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.
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Requisition ID
171453
- Posted -
Hong Kong SAR
-
Island Shangri-La, Hong Kong
-
Rooms
-
Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs. As an employer with industry-leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group. We are looking for a Guest Relations Host – Family Experience based at Island Shangri-La, Hong Kong! As a Guest Relations Host – Family Experience, we rely on you to: Ensure a smooth and efficient daily operation Provide personalized and prompt service to VIP guests from arrival to departure Conduct room check-in and guest rooming for designated guests e.g. family suite arrivals/limousine arrivals and SAR arrivals Keep updating the VIP list and guest preferences in GuestPedia to exceed guest expectations Liaise with relevant departments regarding guests' logistical requirements and amenities Provide F&B services to guests in the Lounge promptly and efficiently Perform any other duties as assigned by the Supervisors We are looking for someone who has: Diploma or above in Hospitality Management or other related disciplines Minimum 1 year of experience in luxury brand hotel operation; experience in Kids Club / Theme Park / Childcare Management environment is an advantage Knowledge in OPERA system Outgoing, customer-oriented and self-motivated individual Strong communication skills and interpersonal skills Excellent command of spoken English, Cantonese, and Putonghua All information provided by applicants will be treated in strict confidence and used only for recruitment purposes.
#J-18808-Ljbffr
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