Published on www.allthetopbananas.com 07 Mar 2025
Career Opportunities: Quality Improvement Manager (171433)
Requisition ID 171433 -Posted - Hong Kong SAR - Island Shangri-La, Hong Kong - Executive Office - Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs. As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group. We are looking for a Quality Improvement Manager based at Island Shangri-La, Hong Kong! As a Quality Improvement Manager, we rely on you to: Establish, maintain and continuously refine quality standards across all hotel operations in collaboration different team in the hotel Develop and build up policies, guidelines, procedures and checklists to ensure consistency in service and operations Update and review quality measures to align with evolving guest expectations and industry trends Monitor and analyze guest feedback from surveys, on-line platforms to identify trends and areas for improvement Collaborate with teams to address respective concerns and implement enhancements that boost guest satisfaction, loyalty and engagement Work with Learning & Development Team to identify training needs for the respective operations and conduct workshops on quality standards and service excellence Lead initiatives for continuous improvement, driving operational efficiency, innovation and cost-saving measurement Track performance metrics to measure the impact of improvements and ensure sustainable progress Perform any other duties and special projects assigned by Supervisors We are looking for someone who has: Degree Holder in Hospitality Management, Quality Management or related disciplines Minimum 5 years of Guest Experience and Quality Assurance experience with at least 2 years of experience in similar capacity, preferably gained with a sizeable hotel or luxury service industry Possess energy and strong in stakeholder management Strong problem-solving skills and able to work under pressure and independent A good team player with creative, detail-mind and strong business acumen Good communication and presentation skills Proficient in computer applications and hands-on in preparing presentation deck Excellent command in both verbal and written communication in English and Chinese All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.
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Requisition ID 171433 -Posted - Hong Kong SAR - Island Shangri-La, Hong Kong - Executive Office - Permanent Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including KowloonShangri-La, IslandShangri-La, Kerry Hotel Hong Kong, JENHong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs. As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group. We are looking for a Quality Improvement Manager based at Island Shangri-La, Hong Kong! As a Quality Improvement Manager, we rely on you to: Establish, maintain and continuously refine quality standards across all hotel operations in collaboration different team in the hotel Develop and build up policies, guidelines, procedures and checklists to ensure consistency in service and operations Update and review quality measures to align with evolving guest expectations and industry trends Monitor and analyze guest feedback from surveys, on-line platforms to identify trends and areas for improvement Collaborate with teams to address respective concerns and implement enhancements that boost guest satisfaction, loyalty and engagement Work with Learning & Development Team to identify training needs for the respective operations and conduct workshops on quality standards and service excellence Lead initiatives for continuous improvement, driving operational efficiency, innovation and cost-saving measurement Track performance metrics to measure the impact of improvements and ensure sustainable progress Perform any other duties and special projects assigned by Supervisors We are looking for someone who has: Degree Holder in Hospitality Management, Quality Management or related disciplines Minimum 5 years of Guest Experience and Quality Assurance experience with at least 2 years of experience in similar capacity, preferably gained with a sizeable hotel or luxury service industry Possess energy and strong in stakeholder management Strong problem-solving skills and able to work under pressure and independent A good team player with creative, detail-mind and strong business acumen Good communication and presentation skills Proficient in computer applications and hands-on in preparing presentation deck Excellent command in both verbal and written communication in English and Chinese All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.
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