Published on www.allthetopbananas.com 01 Apr 2025
Assistant Manager, Complaint Handling (eMPF)
Your role As the Assistant Manager of Complaint Handling, you will be assigned to resolve customer complaints related to eMPF from various channels. Conduct thorough investigations into customer complaints received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and satisfactorily. Provide guidance and support to ensure the high performance of team members. Maintain compliance with all regulatory and legal requirements for customer complaints across various platforms. Implement and manage processes to ensure timely resolution of all issues. Work closely with the operations and support teams to refine and enhance complaint-handling procedures. Foster a collaborative environment to ensure smooth and efficient operations. Regularly analyze complaint trends and prepare reports for management to develop an improvement plan. To succeed in this role Bachelor’s degree in Business Administration or a related discipline. Minimum 3 years of experience in customer service management, with a proven track record in complaint resolution. Possess complaint-handling experience in the financial industry (e.g. pension/banking/insurance), especially pension-related complaints is highly preferred. Strong understanding of pension products and services, with an ability to address related complaints effectively. Excellent communication skills with a good command of English and Chinese is essential. Strong analytical and problem-solving skills, with a capacity to make quick and effective decisions. Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service and Quality Assurance Industries
Financial Services and Technology, Information and Media
#J-18808-Ljbffr
Your role As the Assistant Manager of Complaint Handling, you will be assigned to resolve customer complaints related to eMPF from various channels. Conduct thorough investigations into customer complaints received via calls, emails, and other communication channels. Ensure all issues are resolved promptly and satisfactorily. Provide guidance and support to ensure the high performance of team members. Maintain compliance with all regulatory and legal requirements for customer complaints across various platforms. Implement and manage processes to ensure timely resolution of all issues. Work closely with the operations and support teams to refine and enhance complaint-handling procedures. Foster a collaborative environment to ensure smooth and efficient operations. Regularly analyze complaint trends and prepare reports for management to develop an improvement plan. To succeed in this role Bachelor’s degree in Business Administration or a related discipline. Minimum 3 years of experience in customer service management, with a proven track record in complaint resolution. Possess complaint-handling experience in the financial industry (e.g. pension/banking/insurance), especially pension-related complaints is highly preferred. Strong understanding of pension products and services, with an ability to address related complaints effectively. Excellent communication skills with a good command of English and Chinese is essential. Strong analytical and problem-solving skills, with a capacity to make quick and effective decisions. Seniority level
Mid-Senior level Employment type
Full-time Job function
Customer Service and Quality Assurance Industries
Financial Services and Technology, Information and Media
#J-18808-Ljbffr
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