Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Wealth and Personal Banking (WPB) helps deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our international network and breadth of expertise enable us to support individuals, families, business owners, investors and entrepreneurs. Wealth and Personal Banking has four key business areas responsible for efficiently bringing the best of HSBC to our clients through a broad and relevant suite of wealth and retail banking capabilities: Asset Management, Global Private Banking & Wealth, HSBC Life, Retail Banking & Strategy and COO & Digital Transformation.

We are currently seeking a high calibre professional to join our team as a Customer Service Manager III.

Principal Responsibilities

• Ensure smooth branch operation and achieve satisfactory audit rating through meeting all internal and external requirements of control and service standard
• Supervise the branch's performance and make changes if necessary
• Handle the platform and counter focus and ensuring that customers are receiving high levels of customer service
• Be responsible for mentoring staff to consider customers current and future circumstances and to maintain a focus on operational integrity
• Identify coaching and training needs, suggesting different approaches and monitoring success
• Ensure all customer interfacing jobs are resourced by appropriately trained staff
• Collaborate amongst streams at branch to deliver branch goal
• Proactively instil HSBC core values and business principles

• Possess proven customer service and branch operations experience
• Totally customer focused mindset and good commercial orientation
• High degree of personal drive and resilience
• Possess Investment and Insurance licenses
• Good written and verbal communication skills, proficient in English and Cantonese and Putonghua

You’ll achieve more when you join HSBC. 
http://www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hongkong and Shanghai Banking Corporation Limited.