Officer, Customer Services (Phone Banking - General Banking)
Hong Kong
International Executive Service Corps
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full time
Published on www.allthetopbananas.com 20 Jan 2025
Officer, Customer Services (Phone Banking - General Banking)
Post Date
05/09/2024
Division
Retail Banking
Department/Branch
Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, email & social media presence. Deliver consistent quality and one-stop services to customers and achieve objectives set by Management. Main Responsibilities: Deliver consistent quality services, handle customers’ enquiries/instructions efficiently and provide after-sales support. Handle and ensure customer complaints are solved skillfully and effectively. Achieve the service standard and objectives set by Management. Acquire business opportunities, refer business to branches and other sales units. Handle customer applications, transactions and instructions. Collaborate with branches & other related business/support units. Conduct on-the-job training for newcomers. Perform routine clerical duties and daily reconciliation & reporting. Comply with internal guidelines, legal and regulatory requirements when delivering job duties. To meet the challenge, you should have the following qualifications and attributes: Secondary education with minimum 1 year's relevant experience preferably in customer services of the banking industry. Experience in digital services and/or SME corporate client service is preferred. Insurance and/or investment license is preferred; possession of related regulatory qualifications and competencies is required. Good communication and interpersonal skills. Good command of written and spoken English and Chinese. Fluent in Putonghua is highly preferred. * This position is required to perform shift duty. (Mon to Sat, 8:00 am to 10:00 pm) Please note that only shortlisted candidates will be notified.
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Post Date
05/09/2024
Division
Retail Banking
Department/Branch
Direct Channels Responsible for answering customer enquiries, handling personal & corporate customers’ instructions/complaints and acquiring business through multiple channels, including but not limited to inbound phone banking, eBanking, Mobile Banking, ATM, email & social media presence. Deliver consistent quality and one-stop services to customers and achieve objectives set by Management. Main Responsibilities: Deliver consistent quality services, handle customers’ enquiries/instructions efficiently and provide after-sales support. Handle and ensure customer complaints are solved skillfully and effectively. Achieve the service standard and objectives set by Management. Acquire business opportunities, refer business to branches and other sales units. Handle customer applications, transactions and instructions. Collaborate with branches & other related business/support units. Conduct on-the-job training for newcomers. Perform routine clerical duties and daily reconciliation & reporting. Comply with internal guidelines, legal and regulatory requirements when delivering job duties. To meet the challenge, you should have the following qualifications and attributes: Secondary education with minimum 1 year's relevant experience preferably in customer services of the banking industry. Experience in digital services and/or SME corporate client service is preferred. Insurance and/or investment license is preferred; possession of related regulatory qualifications and competencies is required. Good communication and interpersonal skills. Good command of written and spoken English and Chinese. Fluent in Putonghua is highly preferred. * This position is required to perform shift duty. (Mon to Sat, 8:00 am to 10:00 pm) Please note that only shortlisted candidates will be notified.
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