Responsibilities: Handle incoming calls from customers and internal stakeholders in a professional manner. Responsible for life insurance product inquiries. Arrange follow-up calls with customers. Handle customers' complaints and inquiries. Record call information in the company system. Perform ad-hoc tasks assigned by supervisors. Working hours: Monday - Friday 09:00 - 17:45. Requirements: IIQE 1, 3, 5 licenses are required. HKCEE/HKDSE or above qualification, with 5 subjects including Chinese, English, and Mathematics, attaining Level 2 / Grade E or above. Professional customer service techniques. Native in Cantonese, good spoken and written English, and Mandarin. PC and Chinese word processing skills. Great interpersonal skills and problem-solving abilities. Candidates with good customer service experience will be considered for the Senior Officer position. We offer an excellent compensation package, promotion prospects, and job satisfaction. Interested parties, please email your detailed resume with current and expected salary by clicking Quick Apply. We are an Equal Opportunities Employer. Personal data collected will be used strictly in accordance with the employer's personal data policy, a copy of which will be provided upon request. Candidates who do not receive notification within 8 weeks after submitting their application may consider the application unsuccessful; the application will be retained for up to 24 months. Disclaimer: The above position description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications required of employees assigned to the position. #J-18808-Ljbffr