Leading IT&T services company in Hong Kong Job Description • As the key stakeholder to regularly review the business process in order to minimize the operational risk and improve the efficiency & productivity. • Assist the Manager in formulating the workflow design in align with system capability. • Assist to perform business process re-engineering, gap analysis & improvement, and change management. • Liaise with internal & external parties to execute and follow up the operation flow improvement & new initiatives. • Prepare monthly reports with data analysis to highlight improvement areas for management decision. • Work closely with business users & IT to understand the requirements and enhance the functionality in system, and to ensure product/project delivery within the plan schedule. • Follow through the integration of IT system for different business, to ensure smooth transition of migration and integration process. • Assist in managing project deployment, implementation and support, by designing implementation process and testing scenarios, and conducting UAT. • Provide administrative supports including preparation of proposal, projects monitoring and coordination. • Handle ad hoc projects as assigned. Job Requirements • University degree or equivalent in Business Administration, Statistics, Operation Management or other related disciplines • A minimum of 3 years’ relevant experience, preferably in telecommunications service industry and/or with IT knowledge and background • Solid experience in project management and control procedures would be an advantage • Customer and result-oriented, energetic and well-organized person with strong interpersonal and communication skills • Strong numerical and analytical ability to identify key issues and solutions systematically • Proficiency in MS office applications • Good command of both spoken and written English and Chinese (Cantonese and Putonghua)
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