Job Summary:

Hong Kong Disneyland Resort delivers world-class service and lifetime memories for our Guests. As a Cast Member, you will be an important part of the Disney Show. Working at Hong Kong Disneyland offers you the opportunity to participate in comprehensive training and experience excellent career development opportunities.
Interested in a career with a difference? Join us now!

Responsibilities:

• Handling Guests’ enquiries, requests and comments
• Achieve Disney service standard which beyond Guests’ expectation proactively
• Ensure all incoming cases are prioritized and managed in terms of severity and urgency for efficient and effective handling
• Work with other Line of Business to maintain consistent Guest Service standard
• Assist in group ticketing operations with cash handling duties

Basic Qualifications:

• Good command of both written and spoken English and Chinese (including both Cantonese and Mandarin)
• Ability to reflect a professional image while maintaining Guest privacy
• Ability to perform in a fast-paced and sometimes stressful working environment
• Proficiency in computer skills and knowledge in Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing
• Willingness to work at different locations in the resort area, including outdoor locations

#LI-DNI
Preferred Qualifications:

• Ability to speak other Foreign language(s)
• Formal qualifications from Hotel, Hospitality or Tourism Management related courses
• Customer service oriented, experience in customer service or complaint handling

#LI-DNI Additional Information: SCHEDULE AVAILABILITY Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.
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