• Responsible for liaison and management with global customer on data center post-sale service • System administrator of IDC related management or monitoring system, cooperate with vendor to ensure the system robustness and network security • IDC project delivery to customer including rack, power, cabling and patching • Coordinate with IDC vendor to fulfill the post-sale service requirement of customer such as drill, site audit etc. • Vendor management of significant facility maintenance duty • Regular service review and site audit with customers, collect feedback, provide recommendations for improvement, communicate with customer and seek for business opportunity Job Requirements • Degree holder with a minimum of 2 years of experience, major in Computer Science, Telecommunications or similar fields • Data Center Facility experience • Strong experience in air-conditioning/power supply • Familiar with TCP/IP, Network protocol, VPN, cabling, network fault recovery etc. • Experience in network diagnosis and maintenance, good understanding of power supply and air-conditioning in data center • Knowledge in data center facility, transmission or IP network will be an advantage • Possess professional certificates (i.e. CCNP, CCNA, CISSP, ITIL) is definitely an advantage • Excellent in communication, interpersonal and presentation skills, dedicated and self-motivated • Good team player, strong customer service mind and able to work under pressure • Good command of both spoken and written English and Chinese, including Cantonese and Mandarin
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