Published on www.allthetopbananas.com 01 Mar 2025
For US-based job applicants - If you require assistance or accommodation in completing any aspect of the application process, please contact the Cathay Pacific Americas Talent Acquisition team at: jobs@cathaypacific.com
Hub Operations Lead
ASD - Airport Services Delivery Hong Kong Special Administrative Region of China Cathay Pacific Role Introduction
Reports to:
Assistant Manager – Hub Operations As a Hub Operations Lead, you will be responsible for striving to provide services that exceed customers’ expectations, controlling costs effectively, and ensuring performance meets relevant KPIs. By engaging airport facilitation and service providers, you will ensure that Hong Kong International Airport (HKIA) Hub operations are running smoothly, enabling efficient and hassle-free connectivity for both passengers and baggage while ensuring compliance with safety and security mandates. Key Responsibilities
Monitor ground handling activities on loading, fueling, catering; and security/safety rules compliance before dispatching Cathay’s flights. Disseminate flight and operations information to internal and external operations parties. Act as the key coordination point with the Integrated Operations Centre (IOC) regarding flight operations issues and coordinate with respective Control Offices to facilitate the running of Hong Kong International Airport (HKIA) ground handling operations. Coordinate daily operations with key stakeholders and Airport Authority (AA) in the Integrated Airport Centre (IAC) to facilitate a smooth passenger journey. Monitor and communicate with service providers to review performance for improvement. Monitor online connection of inbound flights to ensure a smooth transfer experience. Carry out Continuous Monitoring Inspection (CMI) to ensure safe operations that meet expected service levels. Requirements
Right to work in Hong Kong. Minimum age of 18. Good command of spoken and written English. Good interpersonal and communication skills. Proficiency in PC operation. Strong analytical and problem-solving skills. Benefits
Being part of a world-class service brand to be proud of. World-class training and structured career progression path. A safe and collaborative working environment which embraces a diverse and inclusive culture. Extensive medical coverage & insurance scheme for you and your dependents. Discounted travel across many airlines for you and your family. Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
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ASD - Airport Services Delivery Hong Kong Special Administrative Region of China Cathay Pacific Role Introduction
Reports to:
Assistant Manager – Hub Operations As a Hub Operations Lead, you will be responsible for striving to provide services that exceed customers’ expectations, controlling costs effectively, and ensuring performance meets relevant KPIs. By engaging airport facilitation and service providers, you will ensure that Hong Kong International Airport (HKIA) Hub operations are running smoothly, enabling efficient and hassle-free connectivity for both passengers and baggage while ensuring compliance with safety and security mandates. Key Responsibilities
Monitor ground handling activities on loading, fueling, catering; and security/safety rules compliance before dispatching Cathay’s flights. Disseminate flight and operations information to internal and external operations parties. Act as the key coordination point with the Integrated Operations Centre (IOC) regarding flight operations issues and coordinate with respective Control Offices to facilitate the running of Hong Kong International Airport (HKIA) ground handling operations. Coordinate daily operations with key stakeholders and Airport Authority (AA) in the Integrated Airport Centre (IAC) to facilitate a smooth passenger journey. Monitor and communicate with service providers to review performance for improvement. Monitor online connection of inbound flights to ensure a smooth transfer experience. Carry out Continuous Monitoring Inspection (CMI) to ensure safe operations that meet expected service levels. Requirements
Right to work in Hong Kong. Minimum age of 18. Good command of spoken and written English. Good interpersonal and communication skills. Proficiency in PC operation. Strong analytical and problem-solving skills. Benefits
Being part of a world-class service brand to be proud of. World-class training and structured career progression path. A safe and collaborative working environment which embraces a diverse and inclusive culture. Extensive medical coverage & insurance scheme for you and your dependents. Discounted travel across many airlines for you and your family. Personal & Application Information
Cathay Pacific is an Equal Opportunities Employer. Personal data provided by job applicants will be used strictly in accordance with our personal data policy and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. All related information will be kept in our file for up to 24 months. A copy of our Personal Information Collection Statement will be provided upon request by contacting our Data Protection Officer.
#J-18808-Ljbffr
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