Published on www.allthetopbananas.com 07 Mar 2025
Senior Technical Account Manager - Payment
Our client is a global payment services organization and they're currently looking for a Senior Technical Account Manager. This is a renewable contract role. Job Responsibilities Act as the primary technical point of contact for our largest high-value partners/merchants, addressing any technical challenges or payment questions that may arise. Oversee and coordinate implementations and provide consultative integration guidance for our partners/merchants. Support in pitching value-add products and functionalities to partner’s/merchant’s business. Proactively suggest business opportunities for partner/merchant and create win-win business models. Own production issues end-to-end from escalation to resolution and client communication. Champion product enhancement requests with our cross-functional teams. Lead product trainings and perform merchant business reviews as needed. Engage directly with partners/merchants in meetings. Aggregate key business inputs from client engagements to help track business requirements. Job Requirements Bachelor’s Degree in Computer Science, Information Technology or equivalent. 8+ years of experience in a Customer Support/Account Management role strongly preferred. Proven track record of a strong customer focus. Strong understanding of technical concepts, programming languages (Java, C/C++, PHP, etc.), and markup languages (HTML, XML). Ability to manage multiple, concurrent priorities across merchant projects and production issues. Ability to articulate complex topics to both technical and business audiences. Ability to conduct hard negotiation with clients under stretched terms. Ability to learn complex concepts quickly. Excellent written and verbal communication skills in English and Cantonese, Mandarin is a plus. Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
Information Services and Financial Services
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Our client is a global payment services organization and they're currently looking for a Senior Technical Account Manager. This is a renewable contract role. Job Responsibilities Act as the primary technical point of contact for our largest high-value partners/merchants, addressing any technical challenges or payment questions that may arise. Oversee and coordinate implementations and provide consultative integration guidance for our partners/merchants. Support in pitching value-add products and functionalities to partner’s/merchant’s business. Proactively suggest business opportunities for partner/merchant and create win-win business models. Own production issues end-to-end from escalation to resolution and client communication. Champion product enhancement requests with our cross-functional teams. Lead product trainings and perform merchant business reviews as needed. Engage directly with partners/merchants in meetings. Aggregate key business inputs from client engagements to help track business requirements. Job Requirements Bachelor’s Degree in Computer Science, Information Technology or equivalent. 8+ years of experience in a Customer Support/Account Management role strongly preferred. Proven track record of a strong customer focus. Strong understanding of technical concepts, programming languages (Java, C/C++, PHP, etc.), and markup languages (HTML, XML). Ability to manage multiple, concurrent priorities across merchant projects and production issues. Ability to articulate complex topics to both technical and business audiences. Ability to conduct hard negotiation with clients under stretched terms. Ability to learn complex concepts quickly. Excellent written and verbal communication skills in English and Cantonese, Mandarin is a plus. Seniority level
Mid-Senior level Employment type
Contract Job function
Information Technology Industries
Information Services and Financial Services
#J-18808-Ljbffr
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