Job OverviewJob No. : 498915Employment Type : Full timeDepartments : Personal Banking and Wealth Management DepartmentJob Functions : Bank Operations, Customer Services
Responsibilities
Supervise and support counter service to ensure service quality and operating properly;
Assist the branch managers to plan, execute and manage the counter services
Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
Handle customer inquiries and complaints to provide quality customer services;
Serve as the communication channel between the branch and other functional units.
Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.
Requirements
Diploma holder or above, with qualification in HKSI preferred
At least 2 years relevant banking experience
Sound knowledge of banking operations and related policies
Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
Ability to handle customer complaints
If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.
We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com
To apply: http://careers.pageuppeople.com/798/cw/en/job/498915?lApplicationSubSourceID=11232
Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.
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Responsibilities
Supervise and support counter service to ensure service quality and operating properly;
Assist the branch managers to plan, execute and manage the counter services
Monitor and check daily counter transactions to ensure that the branch operates in accordance with the policies, guidelines and procedures;
Handle customer inquiries and complaints to provide quality customer services;
Serve as the communication channel between the branch and other functional units.
Provide recommendations on improvement of operation by collecting the opinions of subordinates and customers.
Requirements
Diploma holder or above, with qualification in HKSI preferred
At least 2 years relevant banking experience
Sound knowledge of banking operations and related policies
Strong communication and negotiation skills with good command of English and Chinese, including Putonghua
Ability to handle customer complaints
If you are applying for in-scope position(s) under the Mandatory Reference Checking Scheme (i.e., A role carrying out regulated activities licensed by the IA, SFC & MPFA), you are required to undergo the Mandatory Reference Checking. Our responsible recruiter will inform you the details of the MRC process and the requirements in due course. For details, please click here.
We offer competitive remuneration package and comprehensive fringe benefits including medical and life insurance, and different types of allowances to the right candidate. Interested parties, please submit your application online. For details, please visit our website http://www.bochk.com
To apply: http://careers.pageuppeople.com/798/cw/en/job/498915?lApplicationSubSourceID=11232
Data collected would be used for recruitment purposes only. It might also be disclosed to our subsidiaries or Associated Companies to process the information for appointment. Applicants who do not hear from us within 8 weeks may consider their application unsuccessful and their data will be destroyed within 12 months of receipt.
#J-18808-Ljbffr