We are a Netherlands-based company specializing in the management of multiple ecommerce businesses. With our extensive experience and expertise, we oversee the operations and logistics of various ecommerce enterprises, ensuring smooth and efficient processes. Through our dedicated efforts, we strive to drive growth and success for the ecommerce companies we manage, fostering mutually beneficial partnerships and delivering exceptional value to both customers and businesses alike. The Role We are looking for a full-time Customer Service Data Analyst to join our team! Day in the Life of a Customer Service Data Analyst at GT Ecom Analyze customer service data to identify trends and improvement areas. Develop and maintain dashboards tracking KPIs (CSAT, NPS, FCR, etc.) via Looker Studio and Power BI. Provide insights to improve service efficiency and quality. Identify gaps in support processes and suggest data-driven solutions. Support automation and AI-driven tools for customer interactions. Present findings and recommendations to stakeholders. If you are interested and have experience in Data Analysis for customer service teams & ecommerce companies, as well as proficiency with Gorgias, Looker Studio, Power BI and Excel, we look forward to seeing your applications! Ideal Profile You have at least 2 years experience, ideally within a Data Analyst role. You have working knowledge of Looker Studio and Microsoft Excel. You pay strong attention to detail and deliver work that is of a high standard. You possess strong analytical skills and are comfortable dealing with numerical data. You are highly goal driven and work well in fast paced environments. What's on Offer? Opportunity to make a positive impact. Flexible working options. Excellent career development opportunities.
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