Job Responsibilities:

• Report directly to the TAM Leader and take full ownership of the technical aspects for assigned Premium Support Program (PSP) accounts.
• Act as a trusted security advisor by partnering with the sales team to support large enterprises in deploying and optimizing Trend Micro solutions.
• Build and nurture strong, long-term relationships with key stakeholders—including customers, internal sales teams, partners, and Trend Micro's technical experts.
• Analyze security incidents and product-related events to drive continuous improvement in customer experience and solution performance.

Qualifications:

• Minimum 2 years of experience in IT related industry.
• Proficiency in Cantonese and English, both verbal and written.
• Hands-on experience with at least one of the following: Microsoft Windows Servers, Linux, or VMware vSphere.
• Strong expertise in TCP/IP networking.
• Excellent troubleshooting and problem-solving skills.
• Strong interpersonal and communication skills, with the ability to effectively interact with enterprise clients.

Nice to Have:

• Familiarity with cybersecurity or IT security-related products.
• Experience with networking environments, including routers, DNS, proxies, firewalls, and IPS.
• Knowledge of database administration (MS SQL Server) and shell scripting.
• Professional certifications such as MCSE, CEH, RHCE, CCNA, CISSP, ISO27001, ITIL, VCA/VCP, AWS, Azure, or GCP are a plus.

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