Our client, a Financial Institution, is looking for a high-caliber person to fill the position. Job Duties
Answer phone calls, provide helpdesk and technical support for internal users on: Desktop hardware, Microsoft Windows, Office (especially on Outlook and Teams). Provide technical support on company devices like tablets or smartphones, conference rooms' AV equipment, and video conference tools. Setup and configure workstations, liaise with vendors on machine maintenance service. Troubleshoot I.T related issues and report to line manager or supervisor for follow-up. Handle machine inventory in-out and procurement. Job Requirements
Higher Diploma in Computer Studies or above (other disciplines are also welcome). 2-3 years working experience in I.T related field or have a solid deskside support background. Knowledge of Windows XP, 10, and Windows-based applications. Good communication and interpersonal skills, and a positive service attitude. Can multitask and work independently. Be able to communicate in English and Cantonese.
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