Direct message the job poster from French Chamber in Hong Kong Recruitment Consultant at French Chamber in Hong Kong
The French Chamber of Commerce in Hong Kong
is looking for a
Key Account and Events Manager
to join its Members and Events' Team. The Key Account & Events Manager
will report directly to the Head of Member Relations & Events. About the Chamber: One of the most active Chambers in Asia, the French Chamber of Commerce in Hong Kong is a private association that has been serving the interests of the French and international business community in Hong Kong for over 30 years. We belong to a worldwide network of 127 French Chambers (CCIFI) in 92 countries with over 37,000 companies. The primary responsibilities of the Key Accounts & Events Manager will be to: Manage and develop a portfolio of Members from various industries by building and maintaining strong and trusting relationships. Grow the portfolio by recruiting new members to reach the Team yearly target. Operate as the lead point of contact for the assigned portfolio members. Value and nurture membership by organizing committee meetings, events or special projects. Generate revenues by driving Members’ acquisition and loyalty, organizing Events, and selling other French Chamber Services (Sponsoring, Corporate Services...). In this role, you will liaise with cross-functional internal teams to improve the entire member experience. Missions: a/ Account management throughout the Members’ journey: Be the primary point of contact for members: onboarding and integrating new ones, and enhancing existing Members’ Customer Journey Experience. Develop a thorough knowledge of your members’ business to be able to anticipate upcoming needs and create new business opportunities accordingly. Lift up and maintain high client satisfaction by providing top quality member service on a daily basis. Work with internal teams to ensure cross-selling of French Chamber services are delivered with the same level of quality. Monitor and analyze member's usage of our services thanks to our dedicated CRM tool. b/ Committees and Events Management: The Key Account & Events Manager oversees the planning, implementation, and day-to-day organization of committee meetings and events in his portfolio, with specified deliverables, to bring value to members consistently. When planning and rolling-out your committees/events, develop synergies with your Department team members whenever it adds value to members. Plan a roadmap of topics to be presented for the year ahead in collaboration with the committee Presidents and Vice Presidents and in line with the French Chamber strategy. Implement the roadmap by creating & leading committees and events (in presence or webinar) while ensuring profitability: Identify/select and invite speakers. Assess or propose content. Ensure Committees Members participation (invitation and follow up attendance). Coordinate communication campaign with the Communication team. Plan the event/committee logistics internally or with outside venues/vendors. Secure Sponsors when needed. On event day, host the event and coordinate relations with speakers. Ensure event generates revenue as planned in budget. Coordinate post event follow up when needed (follow-up meetings, communication, reconciliation of attendance, vendors invoicing). Organize site visits if relevant. Requirements Proven account management or other relevant experience delivering client-focused solutions to customer needs. Proven ability to manage multiple projects at a time while maintaining sharp attention to detail and adherence to deadlines. Creative and innovative to plan attractive event content and format. Excellent listening, negotiation and presentation skills. Able to communicate effectively in English, verbally and in writing, to serve all clients and suppliers - (Cantonese/French would be a plus). Self-motivated and self-directed. Natural relationship builder with integrity, reliability and maturity. Strong PR skills and commercial ability with customer focus. Seniority level
Associate Employment type
Full-time Job function
Business Development, Project Management, and Customer Service Industries
Business Consulting and Services, International Trade and Development, and Events Services
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