Job Responsibilities Provide day-to-day technical support to end-users, addressing hardware and software needs Troubleshoot and resolve technical problems related to routers/gateways/devices installation, firmware upgrades and configuration issues Act as a liaison between customers and internal UX department, ensuring timely and efficient issue resolution Basic Qualifications At least 2 years total combined work experience and completed higher education Ability to speak, read, and write in English Preferred Qualifications Associates degree (Higher Education, Higher National Diploma)At least 1 year of end-user device support and troubleshooting work experience Experience in a technical support role, preferably within a fast-paced, customer-centric environment Knowledge of hardware and software troubleshooting is a plus Exceptional customer service and interpersonal skills Excellent written and verbal communication abilities Ability to manage multiple tasks simultaneously and prioritize effectively Team player with the ability to work collaboratively Additional Information Job Level Entry level Publish Date19/02/2025 Job Ref. No. TS1 Job Function Information Technology Company Overview GL Tech was built by technology enthusiasts, who aim to make smart devices for people’s daily life using the leading edge wireless technologies. With specific focus on Wi-Fi technologies, the company is now developing smart Wi-Fi routers, modules for Internet of Things (Io T) and smart cameras. The core team members have background in Mainland of China and Hong Kong and have good collaboration with western hardware makers/hackers. With Hong Kong’s design, western market and China manufacturing, GL Tech aims to build the best smart devices for Io T. To contact us, please email to jobs@gl-inet.com #J-18808-Ljbffr