Senior Technical Service Officer (IT Security Alert Analyst) Client Description Leading telecom carrier and IT solutions company Job Description 7 x 24 Monitoring of Security Information and Event Management for various customers Perform initial triage of the notable events which have potential to become an incident Assist Incident Responders of SOC for daily incident management Initial resource for customer interaction Provide email and phone support for incident support Execute according to the play books for events and provide responses Responsible for daily deliverables to customer (emails/etc.) Formulate and create incident tickets to initiate the triage and analysis Make use of sandbox/test lab environments to evaluate malicious code Job Requirements Bachelor Degree in Engineering, Computer Science and Relevant Discipline Experience in Server and OS administration and operations OR Networking are preferred Shift duty works Programming experience, PHP, Python, and scripting is preferred Work within a team environment and will be responsible for coordinating work actions with that team Self-motivated Proficient in Cantonese, English, and Putonghua
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