Technical Manager – Solution Architect (Luxury Retail, Regional) Client Description Global luxury retail corporation Job Description Work with project sponsor and stakeholders to complete project charter, scope, goals, deliverables, required resources, budget and timing (full planning) Manage project prioritization & interdependencies/integration Manage and assess overall risk and issues across projects Develop solutions to address risks, issues, interdependencies Manage project KPIs, budgets and costs Ensure project documentation are complete, relevant and properly archived and accessible Directly manage project functional resources and budget planning Allocate resources across different projects People Management - Able to communicate effectively with internal business and IT teams, and effectively make sound management decisions Coach and lead the functional project team(s) to constantly challenge self and display professionalism Vendor / Third Party Management - Conduct periodic performance and KPI reviews with vendors based on agreed contractual terms Keep a solid working relationship with vendors and manage escalations as required Manage billing, payments and contract negotiation as required Job Requirements Expert level technical knowledge of current technologies, protocols and standards for networking, telephony, security, virtualization, DBMS, Active Directory, Internet, collaboration tools and operating systems. Proven track record of implementing large scale IT infrastructure projects including WAN, LAN, Data Centre, Telephony, Contact Centre, Collaboration services and Security Total 10+ years of relevant experience in IT infrastructure & operations. At least 5+ years work experience in core infrastructure architecture design Hands on knowledge in all relevant tasks in the infrastructure life cycle from design, configuration, installation, patching, upgrading, creation, monitoring, sizing, tuning, replication, backup, recovery Understanding of web integration technologies and middleware Exposure to designing data center migration and transformation strategies Exposure to designing Disaster Recovery solutions Exposure to Private & Public Cloud solutions, act as hosting & cloud subject matter experts Exposure to standard operating environments Exposure to core datacenter technologies Networking, Network convergence & Network Security & Compliance Exposure to a variety of Server Hardware Platforms Exposure to Storage, SANs & Managed Back-up Exposure to Virtualization (VMware, vSphere or MS Hyper-V) Exposure to Databases - Oracle, DB2, MS SQL & MySQL Experience in Middleware Exposure to Unix and Linux (preferably AIX and Red Hat) Exposure to MS Windows Server, Active Directory and Directory federation services Exposure to core client technologies, including Microsoft Windows Exposure to Citrix technologies Exposure to Infrastructure and application management and monitoring Exposure to providing high level designs and governing the implementation of ERP in the retail and wholesale landscape Demonstrated ability to solve complex problems independently and to generate innovative solutions
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