Job Responsibilities: Handle customer complaints and feedback in adherence to internal and regulatory requirements Carry out investigation and follow up actions to solve the issues in a timely and professional manner, as well as recommend ways to improve service quality and customer experience Minimum Requirements: Degree holder or above or equivalent qualifications at HKQF level 5 Minimum 3 years’ experience in complaint handling Sound knowledge of banking products and operations Excellent communication skills with good EQ and problem solving ability Candidate with more experience will be considered as Manager, Customer Experience #J-18808-Ljbffr