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Manager Business Resilience Citro and Data - Group Chief Operating Officer

Kowloon City - Kowloon
Hsbc Bank Canada

Published on www.hsbc.ca 24 Mar 2025

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are currently seeking a high calibre professional to join our team as a Manager Business Resilience Citro and Data.

Principal Responsibilities

  • Support the Hong Kong Chief Control Office in carrying out the overall portfolio of agenda including, inter alia, managing cyber and information technology controls, data management and quality governance, third party management, business continuity and issues management, access management, and emerging requirements under Important Business Services programme, toward achieving business compliance to internal and external policies requirements
  • Apply a diagnostic and problem-solving attitude to managing underlying issues; review current and emerging controls positions related to cyber information technology, data, third party and business resilience; challenge and drive enhancements to existing processes where appropriate and define new and/or more efficient controls to enable the Bank’s strategy
  • Establish effective and constructive working relationship with Local and Global teams including Data, Cyber & Information Technology Risk Office, and ERM functions, as well as the country/market network of SMEs and Risk Stewards to pragmatically and effectively manage operation resilience risk and drive implementation of necessary changes and programme delivery
  • Uphold the HSBC vision, value and culture in managing non-financial risks and have a pragmatic understanding on how related controls interact with and impact on Bank’s important business processes and our customers
  • Deliver high quality support to the business in the management of data and information security controls, through engagement with relevant risk projects, programmes and controls as outlined in the Cyber and Data Risk policies, mandatory procedures, operating instructions, and related governance
  • Embrace change and adopt a positive attitude to a rapidly ever-changing business landscape
  • Provide business support to the BR, CITRO and Data team agenda as necessary within the team’s overall responsibilities
  • Suitable experience in business or data risk and control management, control implementation in the financial sector, business and process consulting
  • Good understanding of NFR framework; familiar with data governance, Information Technology and Cyber Security risk, information lifecycle management, third party management, and business resilience.  Professional experience in practicing risk and control management is an advantage
  • Demonstrated track record of driving business process enhancements, automation, adoption of enterprise technology to streamline workflows
  • Capable to assess and quantify project and operational risks, assess mitigation measures and provide practical recommendations on risk mitigation controls when needed
  • Good understanding of information management practices including carrying out business, data and process analysis and design
  • Confidence to interact with the senior stakeholders within Global and Local Head Office and the regional and local businesses
  • Ability and drive to raise standards and make an impact on the business culture
  • Ability to operate with clear vision under stress in crisis management situations and operate effectively against uncertain and on unfamiliar ground
  • Ability to successfully multi-task and be adaptable to support team lead and peers wherever necessary
  • Strong team player, able to collaborate and build rapport with members of different levels and disciplines
  • Self-motivated, independent, good communication, interpersonal and problem-solving skills
  • Strong language, communication and presentation skill

You’ll achieve more when you join HSBC.

www.hsbc.com/careers

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Issued by The Hongkong and Shanghai Banking Corporation Limited

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