Responsibilities: Responsible for VIP customer communication, including Data Center business consulting, business model consulting, and post-sales service. Coordinate with IDC vendor to fulfill post-sale SLA such as drills, site audits, etc. Responsible for service renewal and provide recommendations for improvement in daily operations. Ensure daily operation procedures run smoothly and prepare regular monthly reports for management review. Responsible for strategic planning and ensure service level agreements are met. Handle customer complaints and maintain good customer and business partner relationships. Promote the company’s Data Centre services to generate new business opportunities. Vendor Management / post-sales services. Job Requirements: Bachelor's degree or above in telecommunications, electronic engineering, or related discipline. 5 years or above experience in Data Center; telecom industry background is an advantage. Good knowledge in DC facility, transmission, or IP. Familiar with data center daily operations. Familiar with Data Center industry best practices and daily operations. Good communication, interpersonal, and presentation skills. Customer-oriented service mindset and able to work under pressure. Good command of both spoken and written English and Chinese, including Cantonese and Mandarin.
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