Responsibilities:
Act as an on-site commander, responsible for handling emergency incidents Lead the recovery team in responding to and resolving IT emergency incidents Dispatch related teams for immediate action, managing the impact of incidents to minimize damages Troubleshoot issues across the entire technology stack, including hardware, application and network Participate in change control management meeting for various versions, reviewing production plans and emergency plans Collaborate with senior management to enhance IT emergency case management procedures Conduct post-incident reviews to identify root causes and prevent recurrence Requirements:
Degree holder or above in Computer Science, Information Technology or related disciplines 10+ years of experience in application development / IT infrastructure (Candidates with less experience may be considered for the Business Technology Manager role) Experience with banking systems is highly preferred Solid experience to liaise with all relevant parties within the IT department Strong interpersonal, communication, presentation and problem-solving skills Self-motivated, open mindset, ownership mindset, excellent problem-solving and troubleshooting skills, accompanied by a strong "can-do" attitude Able to work independently and under pressure Good command in both spoken and written Chinese and English, with a preference for proficiency in Mandarin