Published on www.allthetopbananas.com 16 Mar 2025
Why Harneys Fiduciary?
Harneys Fiduciary is a leading global offshore corporate services provider specialising in the provision of corporate administration, trust and fiduciary services in the British Virgin Islands, the Cayman Islands, Cyprus, Hong Kong and Singapore.
The business is expanding and has a number of exciting opportunities to fill following the recent announcement of its acquisition funded by Hillhouse, a global private equity firm.
Harneys Fiduciary offers an unparalleled and distinctive opportunity for skilled individuals who are in pursuit of their next career step within a rapidly evolving arena. Join our team and play a pivotal role in our ambitious growth plans and in driving our journey towards success.
Harneys Fiduciary is strictly an equal opportunities employer and we recognise the benefits of diversity. About the Role The Client Services Assistant will play a key role in supporting the Business Development team by ensuring exceptional service delivery to our clients. This role involves handling client queries, onboarding new clients, resolving complaints, and maintaining strong client relationships. The ideal candidate will be proactive, detail-oriented, and committed to delivering high-quality service in a fast-paced environment. What You'll Be Doing Act as the first point of contact for client inquiries, providing timely and accurate responses. Assist with the onboarding of new clients, including preparing documentation and coordinating with internal teams. Handle and resolve client complaints or issues, escalating complex matters to the appropriate team members when necessary. Maintain and update client records in the company’s database, ensuring accuracy and confidentiality. Collaborate with the Business Development team to identify opportunities for improving client satisfaction and service delivery. Prepare regular reports on client interactions, feedback, and service performance. Support the team with ad-hoc administrative tasks as required. Personal Specification Goal-Oriented: Achieves targets in alignment with strategic objectives. Innovative and pragmatic. Strong attention to detail. The ability to manage a diverse range of tasks and workload under pressure and with time constraints. Demonstrate initiative to solve problems and overcome challenges. A team player who builds effective relationships with people at all levels and in all areas of business, collaborating and communicating effectively. Delivers high-quality work independently, reflecting strategic understanding. Communicates effectively, openly seeking assistance and clarifying when needed. Qualifications Bachelor’s degree in Business Administration, Finance, or a related field. Up to 2 years of experience in client services, customer support, or a similar role. Excellent communication and interpersonal skills, with a strong focus on client satisfaction. Strong organisational skills and the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. Knowledge of offshore corporate services or the professional services industry is a plus. Please reach out to fiduciarycareers@harneysfiduciary.com should you wish to connect with the Talent Acquisition Team.
#J-18808-Ljbffr
Harneys Fiduciary is a leading global offshore corporate services provider specialising in the provision of corporate administration, trust and fiduciary services in the British Virgin Islands, the Cayman Islands, Cyprus, Hong Kong and Singapore.
The business is expanding and has a number of exciting opportunities to fill following the recent announcement of its acquisition funded by Hillhouse, a global private equity firm.
Harneys Fiduciary offers an unparalleled and distinctive opportunity for skilled individuals who are in pursuit of their next career step within a rapidly evolving arena. Join our team and play a pivotal role in our ambitious growth plans and in driving our journey towards success.
Harneys Fiduciary is strictly an equal opportunities employer and we recognise the benefits of diversity. About the Role The Client Services Assistant will play a key role in supporting the Business Development team by ensuring exceptional service delivery to our clients. This role involves handling client queries, onboarding new clients, resolving complaints, and maintaining strong client relationships. The ideal candidate will be proactive, detail-oriented, and committed to delivering high-quality service in a fast-paced environment. What You'll Be Doing Act as the first point of contact for client inquiries, providing timely and accurate responses. Assist with the onboarding of new clients, including preparing documentation and coordinating with internal teams. Handle and resolve client complaints or issues, escalating complex matters to the appropriate team members when necessary. Maintain and update client records in the company’s database, ensuring accuracy and confidentiality. Collaborate with the Business Development team to identify opportunities for improving client satisfaction and service delivery. Prepare regular reports on client interactions, feedback, and service performance. Support the team with ad-hoc administrative tasks as required. Personal Specification Goal-Oriented: Achieves targets in alignment with strategic objectives. Innovative and pragmatic. Strong attention to detail. The ability to manage a diverse range of tasks and workload under pressure and with time constraints. Demonstrate initiative to solve problems and overcome challenges. A team player who builds effective relationships with people at all levels and in all areas of business, collaborating and communicating effectively. Delivers high-quality work independently, reflecting strategic understanding. Communicates effectively, openly seeking assistance and clarifying when needed. Qualifications Bachelor’s degree in Business Administration, Finance, or a related field. Up to 2 years of experience in client services, customer support, or a similar role. Excellent communication and interpersonal skills, with a strong focus on client satisfaction. Strong organisational skills and the ability to manage multiple tasks simultaneously. Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and CRM software. Knowledge of offshore corporate services or the professional services industry is a plus. Please reach out to fiduciarycareers@harneysfiduciary.com should you wish to connect with the Talent Acquisition Team.
#J-18808-Ljbffr
View all