Responsibilities: Supervise the Customer Service team to deliver customer services in a timely, efficient and quality manner in a clinic setting. Provide on-the-job training & coaching to the team. Assist in the formulation of Customer Service guidelines. Plan and administer daily manpower arrangements. Deliver professional and high-quality service experience at the front desk, including patient registration, appointment booking, and handling phone inquiries. Carry out any other duties as required by the Manager and the Company. Requirements: Higher Diploma or above academic qualification. Preferably with at least 3 years of experience in a supervisory role in customer service. Customer-centric in driving total customer satisfaction. Mature, positive, proactive, and possessing a customer-service manner. Good command of spoken and written English and Chinese. Proficiency in PC knowledge. We offer attractive remuneration and fringe benefits. Interested parties please send your full resume with current salary and expected salary to Chiron Healthcare Group Limited. (All applications will be treated in strict confidence, and data collected will be used for recruitment purposes only.)
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