Responsibilities:
Act as an on-site commander, responsible for handling emergency incidents
Lead the recovery team in responding to and resolving IT emergency incidents
Dispatch related teams for immediate action, managing the impact of incidents to minimize damages
Troubleshoot issues across the entire technology stack, including hardware, application and network
Participate in change control management meeting for various versions, reviewing production plans and emergency plans
Collaborate with senior management to enhance IT emergency case management procedures
Conduct post-incident reviews to identify root causes and prevent recurrence
Requirements:
Degree holder or above in Computer Science, Information Technology or related disciplines
10+ years of experience in application development / IT infrastructure (Candidates with less experience may be considered for the Business Technology Manager role)
Experience with banking systems is highly preferred
Solid experience to liaise with all relevant parties within the IT department
Strong interpersonal, communication, presentation and problem-solving skills
Self-motivated, open mindset, ownership mindset, excellent problem-solving and troubleshooting skills, accompanied by a strong "can-do" attitude
Able to work independently and under pressure
Good command in both spoken and written Chinese and English, with a preference for proficiency in Mandarin