Job Summary: At the Hong Kong Disney Resort, Guests have the opportunity to experience not only our Magical Parks and Resort Hotels, but our service as well. That service begins with their very first phone call. Assisting Guests to create a magical experience just for them is the main role. Responsibilities:

• Handle guest inquiries, requests, and comments for run event
• Train and coach Event Hotline Representatives
• Supervise Special Event Hotline Representatives and oversee hotline operations
• Handle escalated runner complaints and inquiries with professionalism
• Develop and implement policies and procedures for the event hotline
• Monitor event hotline performance and productivity, analyzing call center metrics and guest feedback to drive improvements

Basic Qualifications:

• Proficiency in Cantonese, English, and Putonghua is an advantage
• Ability to present a professional image while ensuring guest privacy
• Strong problem-solving, reasoning, and organizational skills
• Full-time availability to work from Monday to Friday from 08:30 to 6:00 PM (excluding redemption periods and race day support)
  

Preferred Qualifications:

• Previous work experience in the customer service industry
• Familiar with computer skills and knowledge of Microsoft Office applications (Word, Excel, PowerPoint) and Chinese word processing

Additional Information: SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.
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Keyword: hotelexp,hkdlaug,bazaarjob