Our client is a European luxury brand specialized in leather goods and RTW, and they are seeking a talented Retail Manager to oversee their Hong Kong and Macau market. As the Retail Manager, you will be responsible for: Retail Management & Operations:
Developing and executing the retail strategy for the brand, considering market trends and growth opportunities Allocating sales targets, monitoring performance, and implementing strategies to exceed objectives Supervising Store Managers to create and implement effective store activity plans Setting KPIs and providing coaching to drive the retail team's sales excellence Managing landlord relationships and identifying expansion possibilities Optimizing retail operations and reporting to ensure compliance Customer Relationship Management:
Defining and leading the execution of the retail CRM strategy and targets Ensuring consistently high levels of customer service across all stores Developing tools and activities to achieve CRM goals and gather customer feedback People Management & Development:
Overseeing retail team talent acquisition, training, and performance management Identifying training needs and providing coaching to the team Collaborating with HR on people-related initiatives Cross-Functional Collaboration:
Partnering with Marketing, Merchandising, Finance, and other teams to align on initiatives The ideal candidate will have:
Minimum 9 years of retail experience, with at least 3 years in senior management, preferably in luxury with multi-store management experience Strong business acumen, logical thinking, and excellent communication skills Proven organizational and leadership abilities Fluency in English and Chinese (Cantonese and Mandarin) Proficiency in MS Office and experience with retail management systems Seniority level
Mid-Senior level Employment type
Full-time Job function
Management Industries
Retail Luxury Goods and Jewelry
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