Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Global Payments Solutions is made up of almost 10,000 people, across more than 60 countries. The business is uniquely positioned to help clients make payments across borders, across currencies and regulations, quickly and cost effectively with dedicated in country and regional support. Our expertise in this area is repeatedly recognised by the industry’s most prominent publications and associations with numerous global, regional and country awards. 

We are currently seeking a high calibre professional to join our team as a Senior Account Manager, Global Payment Solutions.

Principal Responsibilities

The Global Payment Solutions (GPS) Senior Account Manager is responsible for a portfolio of top tiered GPS clients with complex GPS solutions. The purpose of this role is to ensure clients receive a superior service experience both locally and globally and act as a client’s single point of contact for service for GPS service engagement. The role will be accountable for the overall satisfaction with GPS products and services and support the broadening and deepening of these client relationships to drive commercial outcomes for the GPS business.

In this role, you will:

• Overseeing execution of query management for the client, oversight of transactional activity, providing insights to clients on how to optimize through Relationship/Business Reviews, coordination of a client’s global Treasury and Cash Management initiatives and projects, and proactively managing the GPS client relationship on a day-to-day basis
• Establish and maintain excellent working relationships with key stakeholders in line with HSBC’s engagement culture and being a positive influence on a one team environment
• Accountable for supporting the delivery of client service excellence as well as effectively managing any risks and issues
• Identify and introduce service improvements to improve the overall client experience, review client interactions providing client education on the self-service tools available
• Interaction with other global units including clients, global service teams (GSCs), Sales, Product Management and other elements of Client Management

To be successful in the role, you should meet the following requirements:

• Previous banking experience working with Commercial Banking/Financial Institutions/Corporates in sales, relationship, or account management role. Specific experience with large multi-national corporations or financial institutions including Global/Regional HQ names will be an advantage
• Strong knowledge of global cash management and understanding of the latest digitalization landscape
• Proven ability in identifying and meeting customer needs through matching a broad range of products and services and able to deliver effective solutions
• Experience in working within a fast-paced work environment with continually changing lines of communication, technological advances with a proficient level of business acumen and commercial awareness, including economic, cultural, procedural, and regulatory issues
• Take ownership of issues and liaise with the relevant parties to make informed decisions based on experience and information to hand to effectively resolve problems, taking initiative to resolve with minimal information
• Fluency in Cantonese, English, and Mandarin

You’ll achieve more when you join HSBC. 
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Issued by The Hongkong and Shanghai Banking Corporation Limited.