THE COMPANY : European multinational company Brand owner, manufacturer and marketer: forklift, truck & warehouse equipment Hong Kong office: sales & after-sales service office We are looking for ASST CUSTOMER SERVICE MANAGER – with details as follows : THE JOB : Report to Customer Service Manager Focus on establishing strong customer relations with identified customers and fleet customers including on-site visits. Setup of SLA (service level agreements)/dashboard for the identified customers. Review and assess customer service contracts and rental contracts with the identified customers, working closely with Sales Manager to minimize termination of contracts. Ensure that Salesforce CRM for identified customers is kept up to date to provide data-driven decision making. For example: accurate labour and parts costs in customer profitability report to drive contract renewal decision. Work on used trucks and used parts management as part of rental fleet returns in optimizing rental fleet utilization and rental margin. Work on continuous improvement of customer service operations based on internal feedback (sales teams) and external feedback (customers, survey follow-up). Coordinate and manage customer service projects and initiatives as required by management. Minimum Requirements: Tertiary education5+ years customer service or related experience2+ years supervisory or senior level Experience in automotive / vehicles / trucks is a big plus Knowledge in after-sales service / service contracts / rental contracts is a big plus Excellent verbal communication, and the ability to convey important information clearly and effectively. People person, able to provide excellent customer service. Quick decision-making and problem-solving abilities. Confident, proactive, and willing to take on workplace challenges. Proficiency in CRM systems. Experience in Salesforce a plus. Proficiency in MS Office applications5 days work Annual leave: 12 days Birthday leave Medical & dental insurance TO APPLY for this job or similar jobs: Please attach your CV with salary expected to resume@jpc.hk JPC Recruiting Services was established in 1990. We provide free job hunting services to job seekers. To speed up our process, please do NOT send us download links. Personal data provided by job applicants will be used for recruitment purposes only. Your privacy is guaranteed. We will never give out, lease, or sell your personal information. #J-18808-Ljbffr