Responsibilities: Develop and maintain comprehensive standard operating procedures for all cashier-related processes Ensure all team members are trained and adhere to the established SOPs Review and update SOPs regularly to optimize efficiency and incorporate process improvements Prepare detailed reports and presentations to communicate findings and recommendations Actively participate in the planning and implementation of system projects related to the Cashier department Collaborate with IT and other cross-functional teams to identify and implement workflow enhancements Test new systems, processes, and tools, and provide feedback to ensure seamless integration and user adoption Conduct thorough post-implementation reviews to assess the effectiveness and impact of new systems, processes, and workflows Identify lessons learned and implement corrective actions to address any issues or gaps Set clear performance objectives and monitor team members' progress towards achieving them Analyze team performance metrics, such as TAT, and implement strategies to optimize team productivity and customer service Provide hands-on support and backup to the Cashier team during peak periods or unexpected situations Requirements: Bachelor's degree Minimum 8 years of experience in a managerial role within the Cashier or Finance department of a life insurance company or similar financial institution Strong analytical and problem-solving skills, with the ability to interpret data and derive meaningful insights Excellent communication and interpersonal skills, with the ability to effectively liaise with cross-functional teams Proficient in project management methodologies and experience in leading system implementation projects Proven track record in developing and implementing standard operating procedures Hands-on experience in identifying and implementing workflow enhancements Ability to motivate a team, with a focus on continuous improvement and customer service Ability to work under pressure and manage tight deadlines with good time management Proficiency in both spoken and written Chinese and English Proficient in Microsoft Office suite, particularly Excel, PowerPoint, and Word Location:
Wanchai Salary:
Negotiable For any queries, please call Ms. Wan at 23120060 or
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